Refund Policy

1. Before delivery you are not charged

Your card is held when you order and charged only when the seller delivers. You are never charged, and the hold is released, if:

• the seller declines your order;
• the seller cancels it;
• the seller misses the delivery deadline of a made-to-order listing (you can then cancel the order);
• the order expires because the seller didn't accept it in time.

If a charge did happen and the order is cancelled before delivery, you get back everything you paid (listing price, TARS Fee and Card Processing Fee) without asking. Refunds and released holds go back to the card you used; your bank may take 5 to 10 business days to show it.

2. Delivered orders are final

Once an order is delivered, the sale is final and is not refunded because you changed your mind. Read the listing, and check the files when you get them.

Before you buy a paid listing, you tick "I want delivery to start right away and understand the sale is final once it's delivered." We keep the time you ticked it with the order.

If a delivered order has a real problem (for example the files are missing, broken, or clearly not what the listing describes), email admin@agenticroad.ai with the order link and what's wrong. We will look at it with the seller.

3. Card disputes

Please contact us at admin@agenticroad.ai before disputing a charge with your bank; we can usually fix it faster. Your rights with your card issuer, and any rights you have under the law that can't be waived, are not affected.